You have probably received a Welcome Letter notifying you that the servicing of
your loan has been transferred to SN Servicing Corporation (SNSC) and that we will
now be handling the payments, correspondence and collection activity on your loan.
We recognize that it can be disconcerting to find out your loan servicing has been
transferred. We want to reassure you that at SNSC, the customer comes first! We
pride ourselves on the individualized attention we provide to each and every
customer and assign a personal Asset Manager to each of our borrowers. We
are committed to establishing strong relationships with our customers, providing
prompt answers to your questions and helping you resolve any issues that may arise.
You are always welcome to contact your personal Asset Manager by calling
the appropriate toll-free number, as indicated on your Welcome Letter:
Baton Rouge, Louisiana
If you cannot locate your Welcome Letter or are uncertain as to which number to
call, please feel free to call our Customer Service department in Eureka, California
at (800) 603-0836, and we will direct your call to the appropriate person.
We have a number of valuable online information and resources and encourage you
to visit these different areas of our Web site:
Again, welcome, and we look forward to serving you!
- My Loan Info - a password-protected area that allows you to more
easily manage all aspects of your individual loan. You can now request important
loan information, change your personal contact information, and even make payments
online! Just click here
to register and get started.
- Helpful Loan Information – valuable information on payments, escrow
- FAQs – answers to our borrowers’ most frequently asked questions.
- Glossary – a complete glossary of the most common loan terms and
- Contact – how you can contact us if you have a question or problem.