| |
|
You have probably received a Welcome Letter notifying you that the servicing of
your loan has been transferred to SN Servicing Corporation (SNSC) and that we will now
be handling the payments, correspondence and collection activity on your loan.
We recognize that it can be disconcerting to find out your loan servicing has
been transferred. We want to reassure you that at SNSC, the
customer comes first! We pride ourselves on the individualized attention
we provide to each and every customer and assign a personal Asset Manager
to each of our borrowers. We are committed to establishing strong relationships
with our customers, providing prompt answers to your questions and helping you
resolve any issues that may arise.
You are always welcome to contact your personal Asset Manager by calling
the appropriate toll-free number, as indicated on your Welcome Letter:
| Eureka, California |
(800) 603-0836 |
| Baton Rouge, Louisiana |
(800) 489-6446 |
If you cannot locate your Welcome Letter or are uncertain as to which number to
call, please feel free to call our Customer Service department in Eureka,
California at (800) 603-0836, and we will direct your call to the
appropriate person.
Borrower Resources
We have a number of valuable online information and
resources and encourage you to visit these different areas of our Web site:
-
My Loan Info
- a password-protected area that allows you to more easily manage all aspects
of your individual loan. You can now request important loan information, change
your personal contact information, and even make payments online! Just click
here to register and get started.
-
Helpful Loan Information
– valuable information on payments, escrow and insurance.
-
FAQs
– answers to our borrowers’ most frequently asked questions.
-
Glossary
– a complete glossary of the most common loan terms and definitions.
-
Contact – how you can contact us if you have a question or
problem.
Again, welcome, and we look forward to serving you!
|
|